Important Changes to Repairs Reporting Process
Leicester City Council is committed to improving the services it offers to tenants and leaseholders and as such we have launched the Housing Online website which allows you to view, report and make enquiries about repairs to your council home. Housing Online can be accessed 24/7 and allows you to view your rent account and access other Housing services.
To report new repairs or ask for updates on existing repairs use Housing Online.
to your account or sign up
with your Payment Reference number.
If you need to report a critical emergency repair
, you can continue to contact us via the usual phone number: 0116 454 1007 (option 1) Monday - Friday 8am - 4pm.
Outside of these hours please call 0116 254 9439.
If you need to report a repair to your communal area
, this should be done via MyAccount: Report a communal area repair